Business Process Design and Workflow Analysis

Prerequisite: IS 200 (or BUS 325 and CIS 101) The analysis and design of business processes is critical to improving quality and efficiencies. Moreover, identifying process and workflow are the first steps to sourcing or building software systems. This course provides an introduction to business process design and workflow analysis, as both a management discipline and as a set of enabling technologies. Students learn the key concepts, terms, methodologies, techniques, and technologies in business process design. Hands-on experience with process modeling tools and technologies used to support workflow analysis is provided. Students learn the practices and technologies that are making "process thinking" a new approach to solving business problems and continuously improving organizational competitiveness and performance. A semester-long project using open source process design tools is developed and presented at the end of the course. Case studies are used to expose students to real-world scenarios. (e.g., McDonald Brothers case study).

Offer as needed

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