Knowledge and Information Systems

This course introduces the student to the use of management information systems as a business resource for achieving competitive advantage. Topics covered include: the major information technology (IT) applications used in business; the central role of databases and data warehouses; the fundamentals of information system requirement specification (UML); the framework of systems design and analysis; the management tools needed in the implementation of an IT system; the management and personnel skills needed to maintain an IT system; the importance of IT in the growth of e-commerce; the role of decision support systems and artificial intelligence; the IT infrastructure; the importance of help desk and call center support; the impact of outsourcing; the basics of software ownership with an emphasis on copyright issues; forensic methods; and information security. Case studies will be analyzed.